1. Who we are

Controller / BusinessGSILVA APPLIANCES INSTALLATION INC
24 MCCOY ST, Avon, Massachusetts, USA

Privacy contactEmail: privacy@gsilvaxpress.net

Technical infrastructure and certain processing operations may be performed by our contracted processor: INOVE DADOS SOLUÇÕES EM TECNOLOGIA DA INFORMAÇÃO LTDA (Brazil), acting under our instructions.

2. Information we collect

2.1 Customers

• Account & contact: name, email, phone number.

• Service address: address to schedule delivery/installation.

• Messages: in-app chat content and related metadata (e.g., timestamps).

• Payment: payment is processed via PayPal; we do not store full card numbers.
  

2.2 Providers

• Account & contact: name, email, phone number, address, date of birth.

• Identity & compliance: government/verification documents, proof of identity, profile photo.

• Insurance documentation: commercial general liability, automobile liability, umbrella insurance, workers’ compensation, cargo insurance (as applicable).

• Vehicle details: license plate, make, model, color.

• Work evidence: photos/videos before and after service completion.

• Messages: in-app chat content and related metadata.

• Precise location: GPS location during active jobs (see Section 5).
  

2.3 Automatically collected (limited)

• Log & security data: basic logs and identifiers required to secure the platform and operate the Services (e.g., authentication tokens, error logs).

• Service status events: job lifecycle events used to notify users (scheduled, started, en route, completed, etc.).

We do not use third-party analytics or advertising SDKs in the app at this time.

3. How we use information

• To create and manage accounts and profiles.

• To connect Customers with Providers and facilitate scheduling, service fulfillment, and communication.

• To support real-time tracking of Providers during active jobs (where enabled).

• To process payments and handle transaction-related operations.

• To provide customer support and respond to requests.

• To maintain safety, prevent fraud, and secure our systems (e.g., access controls, logging, monitoring).

• To comply with legal obligations and enforce our terms.
  

4. Sharing & service providers

We do not sell personal information. We do not share personal information for cross-context behavioral advertising.

We may share information only as needed to operate the Services:

• Service providers (processors): companies that help us run the Services, such as payment processors and push notification infrastructure providers. They may process data only for the purposes we instruct.

• Legal & safety: if required by law, subpoena, court order, or to protect rights, safety, and security of users and the Services.

• Business operations: limited internal access by authorized staff on a need-to-know basis.
  

5. Location data

The Services collect precise location data from Providers during active jobs to:

• Display route/progress to the Customer in real time;

• Support dispatch, job execution, and service verification.

We do not collect precise location from Customers for tracking purposes.

6. Payments

Payments are processed through PayPal. We do not store complete card numbers on our servers. PayPal may collect and process payment data according to its own privacy policy.

7. Data retention & deletion

• Active accounts: we retain personal information while your account is active and as needed to provide the Services.

• Deletion requests: you may request deletion via privacy@gsilvaxpress.net. We will remove or anonymize personal data associated with your profile where feasible.

• Service order history: records related to completed service orders may be retained in an anonymized or restricted form because they involve multiple parties (Customer and Provider), operational history, dispute resolution, compliance, and legal obligations.

• Backups: backups are performed daily and retained for up to 30 days. Deleted data may persist in backups until the retention period expires.
  

8. Security

We use reasonable technical and organizational safeguards designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure, including:

• Encryption in transit (HTTPS/TLS);

• Role-based access controls and restricted internal access;

• Authentication and token-based API access;

• Firewall protections and automated intrusion mitigation (e.g., rate limiting, fail2ban);

• Environment separation (production vs. QA) and active monitoring.

No method of transmission or storage is 100% secure; therefore, we cannot guarantee absolute security.

9. Your privacy rights (USA)

Depending on your state of residence, you may have rights such as:

• Access: request information about the personal data we hold about you;

• Correction: correct inaccurate information (many profile details can be edited in-app);

• Deletion: request deletion of your personal information (subject to the retention rules in Section 7);

• Non-discrimination: we will not discriminate for exercising privacy rights.

To exercise these rights, contact: privacy@gsilvaxpress.net. We may need to verify your identity before fulfilling certain requests.

We do not sell personal information and do not share it for cross-context behavioral advertising.

10. Age requirement

The Services are intended for users aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided personal information, contact us at privacy@gsilvaxpress.net.

11. International processing

Our servers are hosted on OVH infrastructure in a Canada data center. Some operational processing may be performed by our contracted processor in Brazil (INOVE DADOS SOLUÇÕES EM TECNOLOGIA DA INFORMAÇÃO LTDA) under our instructions. By using the Services, you understand that your information may be processed in these locations.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will revise the “Last updated” date at the top and, when appropriate, provide additional notice within the app.

13. Contact

Privacy email: privacy@gsilvaxpress.net

Mailing addressGSILVA APPLIANCES INSTALLATION INC
24 MCCOY ST, Avon, Massachusetts, USA

Policy Privacy